Legal
Terms of Service
These Terms govern your use of WelQu. Please read them carefully — Section 14 contains a binding arbitration agreement and class-action waiver that affect your legal rights. Last updated 27 June 2026.
Legal
These Terms govern your use of WelQu. Please read them carefully — Section 14 contains a binding arbitration agreement and class-action waiver that affect your legal rights. Last updated 27 June 2026.
These Terms of Service (“Terms”) form a binding agreement between you and WelQu (“WelQu”, “we”, “us”, or “our”) and govern your access to and use of the WelQu mobile application, website, and related services (together, the “Services”). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 13 years old to use the Services, and at least the minimum age of digital consent in your country (for example, 16 in parts of the EEA/UK). By using the Services, you represent that you meet these requirements and have the legal capacity to enter into these Terms.
You are responsible for the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Please notify us promptly if you believe your account has been compromised. You may not share your account or use another person’s account without permission.
WelQu provides guided wellness content and tools — such as breathing, sleep, affirmations, mood check-ins, and an AI companion — for general wellbeing and educational purposes only. The Services are not medical, psychological, or therapeutic advice, diagnosis, or treatment, and are not a substitute for care from a qualified professional. The AI companion generates automated responses and is not a licensed professional; do not rely on it for medical or mental-health decisions. If you are experiencing a crisis or medical emergency, contact your local emergency services or a licensed professional immediately.
You may cancel your subscription at any time through the app or billing portal. Cancellation takes effect at the end of your current paid billing period, and you retain access until then. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial periods or unused time. If you believe you were charged in error, please contact us and we will review it. We may revoke access associated with any payment that is reversed, charged back, or obtained fraudulently.
You agree not to: (a) reverse-engineer, decompile, scrape, or attempt to extract the source code of the Services; (b) interfere with, disrupt, or place undue load on the Services or their security; (c) access the Services by automated means except as expressly permitted; (d) use the Services to harass, abuse, or harm others, or for any unlawful purpose; or (e) resell, sublicense, or commercially exploit the Services without our written permission. We may suspend or terminate access for violations.
The Services and all content we provide — including audio, text, design, software, and trademarks — are owned by WelQu or our licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for your own personal, non-commercial use. You may not copy, redistribute, resell, scrape, or create derivative works from our content except as expressly permitted.
You retain ownership of the content and inputs you submit (such as messages to the AI companion). You grant us a limited license to use, store, and process that content solely to operate, secure, and improve the Services and to provide them to you, as described in our Privacy Policy. You are responsible for the content you submit and confirm you have the right to submit it.
The Services may rely on or link to third-party products or services that we do not control. We are not responsible for the availability, content, or practices of those third parties, and your use of them may be subject to their own terms.
To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Services will be uninterrupted, secure, error-free, or produce any particular result or outcome.
To the maximum extent permitted by law, WelQu and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising out of or relating to your use of the Services. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the greater of the amount you paid us in the twelve months before the claim or USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify and hold WelQu harmless from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.
You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Services or other users. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
Please read this section carefully — it affects your legal rights. First, we ask that you contact us so we can try to resolve any concern informally. If we cannot resolve a dispute within a reasonable period, you and WelQu agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by a recognized, neutral arbitration provider under its applicable rules, rather than in court. Where possible, the arbitration will be conducted remotely or on the basis of documents submitted, to keep it accessible.
Class-action waiver. You and WelQu agree that claims will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
30-day opt-out. You may opt out of this arbitration and class-action-waiver section within 30 days of first accepting these Terms by sending us notice through our contact form; if you opt out, neither you nor WelQu will be required to arbitrate. Nothing in this section prevents either party from seeking relief in a small-claims forum where eligible, or from seeking injunctive relief to protect intellectual property. These provisions apply only to the extent permitted by applicable law, and do not apply where the law of your place of residence prohibits pre-dispute arbitration or class-action waivers.
These Terms, and any dispute arising from them, are governed by the applicable law that may lawfully be applied, without regard to conflict-of-law principles; any matter not subject to arbitration will be heard by a court of competent jurisdiction. Nothing in these Terms limits any mandatory consumer-protection rights you have under the laws of your place of residence.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the app before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy, are the entire agreement between you and WelQu regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
If you have any questions about these Terms, please send us a message and we will respond by email.